At Lela Designs, we fully appreciate your concerns over privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. This Privacy Policy outlines the kind of information we collect, how it is handled, with whom it may be shared, as well as what choices you have regarding our use of your information, and how you may access some of the data you provide to us.
By registering or placing an order on http://leladesigns.ca, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION WE COLLECT FROM YOU
We collect various types of information depending upon how you use our site
- When you become a Lela Designs registered user, we collect your name, mailing address, email address, and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
- When you register for an account at http://leladesigns.ca, you will be given the option to join our newsletter list to keep abreast of our upcoming seasonal lines. Subscribers are required to confirm their email address with a unique code to reduce spam/spoofing. You may choose to opt-out of our Newsletter List at anytime.
- When you order from us, we collect your name, billing address, shipping address, email address, phone number, and credit card number (with expiration date). We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. You enter this information when you sign up for an account, and this information will automatically be saved, in your Address Book for ease of reference.
- When you submit a question to customer service, you will be providing us with your email address and various additional information so we may serve you better.
- We may also collect information about your usage of our website through the use of cookies.
COOKIES
A cookie is a small piece of information sent by a Web site that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. At http://leladesigns.ca, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at shop@leladesigns.ca.
USE OF YOUR INFORMATION
We may use your information in a number of ways, including the following:
- To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
- To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.
- For marketing and promotional purposes. For example, we send out email to our online customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services (e.g., free gift wrap or shipping) on our website.
- We will also use and analyze the information we collect so that we can administer, support, improve and develop our business.
DISCLOSURE OF YOUR INFORMATION
The information gathered might be shared with third parties, including responsible companies with which we have a relationship. For example:
- When you make a purchase, we share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.
- Some of our vendors may work closely with us to ship your order directly to you. In certain instances, we may share certain information about you with that vendor (e.g., the delivery address for your order).
- For some of our products, http://leladesigns.ca may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.
http://leladesigns.ca also may share your personal information with outside companies that perform services for Lela Designs. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for Lela Designs, and Lela Designs takes appropriate steps to ensure your information is used only to provide the services we requested and not for other purposes.
Additionally, http://leladesigns.ca may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
And in the event that some or all of the business assets of Lela Designs are sold or transferred, we generally would transfer the corresponding information about our customers.
SECURITY AND DATA RETENTION
http://leladesigns.ca is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
ACCESSING AND UPDATING
If you do not want to receive email from http://leladesigns.ca and wish to opt-out of email, simply login to My Account and click the unsubscribe checkbox in your account admin. You will automatically be removed from our list.
If you are a registered user of http://leladesigns.ca, you can update your information in My Account.
If you have questions about your order, you may check your order status online in My Account.
CHANGES TO OUR PRIVACY POLICY
As we continue to develop our website and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to .
Thank you for shopping with http://leladesigns.ca. If you have any questions or comments about this policy, you can email shop@leladesigns.ca or sending your written comments to:
Lela Designs
#202, 1238 Homer Street
Vancouver, BC
V6B 2Y5
Canada
(604) 267-9746
(866) 449-5352
